KODOING / SHIPPING
SHIPPING & DELIVERY
No detours. Here's exactly how your gear moves from our warehouse to your garage.
ORDER PROCESSING
- Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed.
- Orders placed on weekends or holidays begin processing on the next business day.
- If an item is out of stock or delayed, we will contact you with options to wait, substitute, or cancel for a full refund.
- Orders may ship from one or more fulfillment centers, including locations outside the destination country.
- If we cannot ship within the stated processing time, we will notify you and offer a cancellation with a full refund.
CARRIERS & METHODS
- We ship with major international carriers such as DHL, UPS, FedEx, TNT, and EMS. Carrier availability varies by destination, order size, and warehouse location.
- Tracking numbers are provided when available. Tracking status may take 24–48 hours to update.
- Items in the same order may ship separately from different warehouses.
DELIVERY WINDOW
- Estimated delivery: 5–10 business days after processing, depending on destination, carrier, and customs clearance.
- Delivery times are estimates only and cannot be guaranteed.
- International shipping times vary by country. Enter your full address at checkout to see available services and shipping costs.
SHIPPING RATES
- Shipping costs are calculated at checkout based on destination, weight, dimensions, and the selected carrier.
- Remote-area surcharges or additional handling fees may apply for certain destinations.
CUSTOMS, DUTIES & IMPORT TAXES
- International customers are responsible for all customs duties, import taxes, VAT, and brokerage fees imposed by their country.
- For more information, please contact your local customs office.
- Customs delays are outside our control and are not covered by our delivery estimates.
ADDRESS CHECK
- Please verify your shipping address before making payment. We ship to the address provided at checkout.
- We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
- If you notice an address error, contact us immediately at support@kodoing.com. We will try to update the address before shipment, but changes cannot be guaranteed after an order is placed.
DAMAGED, LOST, OR DELAYED
- We take reasonable precautions to ensure products are not damaged. If your item arrives damaged, contact us immediately at support@kodoing.com with photos of the item and packaging.
- If tracking shows delivered but you did not receive your package, please contact the carrier and our support team. We will help investigate.
- Shipping delays caused by carriers, customs, weather, or other events outside our control are not our responsibility, but we will do our best to assist.
FORCE MAJEURE
- In the event of force majeure—such as severe weather, natural disasters, strikes, or customs delays—order processing and delivery may be delayed. We will keep you updated and ship as soon as conditions allow.
CONTACT
Questions about shipping? Reach out. We'll get back to you.
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Email: support@kodoing.com
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Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
/* ===== KODOING Shipping Policy — Scoped Styles ===== */
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margin: 0 0 24px;
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left: 28px;
bottom: 20px;
width: 56px;
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font-size: 12px;
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color: #d1d5db;
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border: 1px solid var(--spv1-border);
border-left: 4px solid var(--spv1-ink);
border-radius: var(--spv1-radius);
box-shadow: var(--spv1-shadow);
padding: 20px 22px;
margin: 0 0 14px;
transition: border-left-color 0.2s ease;
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margin-bottom: 22px;
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padding: 16px 16px;
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display: block;
min-width: 0;
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}
